Agent Policy — BBT Stroke Rehab

(1) Purpose & Scope

This policy sets standards for agents marketing, selling, or supporting BBT Stroke Rehab (Bricina + Biofeedback + Telemedicine), covering advertising, claims, patient onboarding, payments, and after-sales support.

(2) Role Definition

Agents provide information, coordinate telemedicine onboarding, and facilitate orders. Agents must not diagnose, prescribe, or alter clinical plans.

(3) Training & Certification

Agents must complete official product and compliance training (approved claims, privacy, adverse event reporting) and pass a knowledge check before sales.

(4) Approved Claims (Only)

BBT is a home-based post-stroke rehabilitation program combining Bricina, biofeedback, and telemedicine.

Outcomes: up to 75% more effective and costs ~65% of conventional rehab. Disclaimer must always be included.

Guidance: improvements may be seen in 2–3 weeks, full course ~3 months.

(5) Prohibited Claims

No guarantees or “cure” statements.

No prevention or unrelated disease claims.

No disparagement of hospitals or clinics.

No patient images/testimonials without written consent.

(6) Communications Standard

Use clinically neutral tone.

Always provide the official Disclaimer with outcome/cost statements.

Refer medical questions to licensed clinicians via telemedicine.

Short Disclaimer (mandatory):

“Results vary by patient. BBT supports — not replaces — medical care. Consult your physician.”

(7) Advertising & Content

Use only approved copy, logos, and media.

3-month complete package - Show price: USD 950/package, with refund terms if applicable.

No unapproved “before-after” photos.

(8) Pricing, Discounts, Promotions

3-month complete package price: USD 950/package (unless updated by HQ).

Discounts require written approval.

No unauthorized bundling or undercutting.

(9) Patient Eligibility & Contraindications

Adults post-stroke, cleared for home rehab.

Refer to clinician if: unstable vitals, new neurological deficits, severe depression/suicidality, uncontrolled comorbidities, suspected drug interactions.

(10) Onboarding Workflow

Obtain consent & minimal patient data (name, phone, email, stroke summary).

Schedule telemedicine intake with licensed clinician.

Payment: PayPal or Card, provide confirmation and receipt.

Ship kit (if applicable) and send digital rehab plan.

(11) Payments, Refunds, Assurance

Payments only via approved PayPal/Card gateways.

Refunds per 30-day policy.

Agents must log refund requests same day and escalate within 1 business day.

(12) Data Privacy & Consent

Collect minimal required data only.

Store in approved systems.

No third-party sharing without patient consent.

(13) Adverse Events (AE) & Complaints

If AE reported (new/worsening symptoms), advise to stop use if necessary, log within 24h, escalate to clinical team immediately.

AE Report (minimum):

Patient initials/age

Event date/time

Description & severity

Actions taken

Outcome/status

Reporter name & contact

(14) Social Media & Messaging

No medical advice via direct message.

Use pre-approved FAQs; redirect clinical questions to telemedicine.

Keep records of promotional communications for 90 days.

(15) Documentation & Audit

Maintain onboarding logs, payment receipts, communications.

Company may audit anytime.

Non-compliance may suspend commissions or terminate contract.

(16) Incentives & KPIs

Metrics: compliant ad rate, conversions, refund rate, AE reporting timeliness, patient satisfaction.

Bonuses tied to compliance first, not just volume.

(17) Sanctions

Escalation: Written warning → Commission hold → Suspension → Termination, depending on severity and repetition.

18) Required Footers (for all materials)

“Results vary; BBT Rehab for POST-STROKE.”

“3-month complete package - Price: USD 950/package; terms and refund policy apply.”