Agent Policy

COMMIT

Sharing opportunities and protecting the interests of agents are the prerequisites for cooperation and sustainable development.

Maintain commitment to product quality and consistent after-sales policy for products and services.

Always improve product competitive advantage by developing new, practical technical features.

DISCOUNTS & SALES BONUSES

Sales discount: The discount will be deducted immediately on the purchase order according to the minimum committed quantity. This policy is independent of other business support or promotion programs from Bricina REHABILITATION - VINAPHACO

Sales bonus: Based on quarterly committed sales, agents will be rewarded according to the percentage specified in the Agent bonus policy announced at the beginning of each quarter.

Bonus: The percentage of revenue bonus for Agents will be finalized by Bricina FUNCTIONAL REHABILITATION - VINAPHACO and notified to Agents no later than the 5th day of the first month of the quarter. The bonus value will be converted into goods of the order immediately after that. The bonus value is not accepted as debt deduction.

PRICE POLICY, PRICE PROTECTION:

Based on purchase results and other cooperation commitments, agents will enjoy the price policy for the corresponding agent level.

Pricing policy is built to ensure competitiveness and maximum profit for agents in the market.

In case Bricina FUNCTIONAL REHABILITATION - VINAPHACO reduces prices or increases sales, the Agent is protected by the price for the same type of items according to the correct quantity and imported item code in the Agent's warehouse, verified within 30 days from the date of price change notification.

Agents are encouraged to expand the market to increase the number of customers and to become large exclusive agents distributing in planned areas in the system.

Agents are given an Agent code, which will be provided by Agents to their customers so that when the Agent's customers contact the Distributor directly, the Distributor will ask the customer to provide a code. If the Customer Code belongs to any Agent, the Distributor will transfer the customer to that Agent.

In case retail customers contact the Distributor directly, the Distributor will introduce them to the Dealer in the area where the customer resides.

Distributors protect the development rights at new locations for Agents across the distribution channel for a minimum of 3 months and no more than 6 months.

PRINCIPAL AGREEMENT AND DEBT:

After the two parties sign the Principle Contract, the Agent will be included in the preferential list of Bricina REHABILITATION - VINAPHACO, and enjoy the policies for agents of Bricina REHABILITATION - VINAPHACO. The purchase and sale of goods will then be carried out by order according to the form provided by Bricina REHABILITATION - VINAPHACO.

Agents pay 100% before delivery.

Based on cooperation results and payment history, agents will enjoy better incentives on credit and debt policies.

DEALER SUPPORT POLICY:

Agents are supported with catalogs, leaflets, banners, ... according to Bricina's programs REHABILITATION - VINAPHACO. Information about agents will be advertised with Bricina REHABILITATION - VINAPHACO on mass media and website bricina.com

Agents are allowed to participate in all promotions and sales promotion programs of Bricina REHABILITATION - VINAPHACO.

Agents are updated with information about prices, goods, products, policies of Bricina REHABILITATION - VINAPHACO, marketing programs, and sales promotion documents.

Agents are given customer and product management accounts on the online management system of Bricina FUNCTIONAL REHABILITATION - VINAPHACO. In addition, technical support is provided via phone, direct on-site technical support when requested, and cases that exceed the handling capacity will be handled by Bricina FUNCTIONAL REHABILITATION - VINAPHACO's technicians.

Agents are trained and coached according to the program, according to the Agent level corresponding to each product line, technology and sales knowledge according to the program of Bricina REHABILITATION - VINAPHACO when there is a program.

When participating in bidding and projects, agents will receive consulting and technical support from Bricina REHABILITATION - VINAPHACO on solutions and techniques if requested.

Exchange: Within 7 days from the date of invoice, the agent will be able to exchange the product for a new one if the product is determined to be a manufacturer's fault. In case there is no more product to exchange, Bricina FUNCTIONAL REHABILITATION - VINAPHACO will provide maximum support to the agent to resolve the problem in the best way.

Returns: In case the goods and prices do not match the purchase agreement, the agent has the right to return the goods to Bricina FUNCTIONAL REHABILITATION - VINAPHACO. Returns are made within 7 days from the date of invoice issuance and signing of goods handover minutes.

Shipping of goods: Agents are supported with all shipping costs to the Agent's address registered on the Business Registration Certificate notified to Bricina FUNCTIONAL REHABILITATION - VINAPHACO.

REQUIREMENTS FOR AGENTS:

Agents self-manage the Area registered with Bricina REHABILITATION - VINAPHACO, self-expand customer development and market development.

Proactively build a sales network to supply your products in healthy forms and activities, demonstrating professionalism.

Agents expanding branches at new locations will receive maximum support from Bricina FUNCTIONAL REHABILITATION - VINAPHACO and maximum protection throughout the system according to the first principle: Agents build their own development plans and notify Bricina FUNCTIONAL REHABILITATION - VINAPHACO of the locations they want to develop to be protected throughout the system to avoid unfair competition between Agents.

Proactively plan your business, customer development, and product delivery to consumers in the area you have registered to be in charge of or in the new development location you have registered to protect from Bricina REHABILITATION - VINAPHACO.

Within 3 months after the Agent registers for protection with Bricina FUNCTIONAL REHABILITATION - VINAPHACO, if the Agent does not implement, Bricina FUNCTIONAL REHABILITATION - VINAPHACO will transfer the protection rights to the next registered Agent.

Exclusive distributors do not sell similar products of other brands.

The price to the end customer is guaranteed to be the same as the distributor's suggested retail price. No dumping.